IT SUPPORT
Practical IT support that keeps people working.
Hands-on technician work: troubleshooting computers, setting up systems and software, sorting hardware, printers and connectivity, and supporting the people using them.
Computer troubleshooting
Diagnosing slow, unstable or non-booting machines and restoring them to working order.
OS & software setup
Installing and configuring operating systems, drivers, updates and everyday business software.
Hardware & peripherals
Component checks and replacements, plus keyboards, monitors, storage and other peripherals.
Printer troubleshooting
Driver issues, queue and spooler problems, connectivity, sharing and print-quality faults.
Network & connectivity
Basic wired and wireless connectivity checks, router/AP configuration and access issues.
User support
Walking non-technical users through fixes clearly and documenting what was done.
File & data support
File organisation, transfers, backup routines and recovery of accessible data.
Preventive maintenance
Cleanups, update cycles, storage checks and simple routines that reduce repeat faults.
HOW I DOCUMENT A FIX
Every ticket, the same structure.
This is the template I use to record support work. Written case studies will be published here as real tickets are documented and cleared for sharing — nothing is listed before then.
- 01
Issue
What the user reported, in their own words, plus when it started.
- 02
Diagnosis
Checks performed and what they ruled in or out.
- 03
Action
The fix applied, in order, including any configuration changes.
- 04
Result
The verified working state after the fix.
- 05
Prevention
What was put in place so the same fault doesn't return.
Looking for IT support?
Available for IT support roles and project-based technical work.